Refund Policy – ITO EN

Replacement Policy

We do not refund or exchange for change of mind because of the fresh nature of the product.

You may return a defective product ordered on this website or a wrong product delivered by us (in its original packaging), with a copy of the invoice, within 21 days from the date of receipt by sending the product back to the following address:

Ito En Australia Pty Ltd

42 Buckler Road

North Wangaratta Vic 3678

Postage costs of returning the defective/wrong product will be paid by us.

We will provide a replacement product/correct product after we receive your product.